Frequently Asked Questions

What can I do to help stop the spread?

Wear a mask to help stop the spread.  
Check out the I love NY video above that was the winner of the "Wear a mask New York contest"
To see the finalists from the "Wear a mask NY contest" click here.

COVID-19 mask wearing tips

What resources are available for at risk teens?

Text4Teens connects young people in need of support for mental illness, substance use, developmental disability, sexual assault, or who need information/referrals with trained professionals, 24/7.  Given the ongoing health crisis of COVID-19/Coronavirus, Text4Teens remains up to date on local resources and is able to support individuals experiencing difficulty during these uncertain times.  Please text 845-391-1000 or if you would like to speak to a trained counselor please contact the 24/7 Orange County Crisis Call Center at 1-800-832-1200.

Where can I get the list of Orange County Farms and Markets Open For Groceries or Produce?

You can click HERE for the list of Orange County Farms and Markets open for groceries or produce

Does the graph of total positives include all Towns in Orange County?


I live in a Village, where is my Village?

Data is being reported on a Town by Town basis. Your Village is within a Town. Many Villages share their Town’s name (example: Village of Goshen is within the Town of Goshen). Others do not (example: Village of Washingtonville is within Town of Blooming Grove; Villages of Florida and Greenwood Lake are within the Town of Warwick; Village of Kiryas Joel is in the Town of Palm Tree; Village of Tuxedo Park is in the Town of Tuxedo).

Why are the number of positives that you report on your video sometimes higher than what is on the dashboard?

The number of positive cases that I report to you will always be the most up-to-date numbers that are available. There is a lag from the time that we receive aggregate data to when we can attribute positive cases to specific towns, as each case has to be verified for it’s municipal boundaries. The date that the map is updated means we updated the map on that date, not that it includes positive numbers from that date.

Do you remove the positive cases that have recovered from the graph of total positives?

No, nor do most if not all other municipalities, and states. Recovered cases will be shown on a separate graph as data becomes available locally.

What about the schools, when are they going back? 

Governor Cuomo will make that determination. As of now the schools are closed until May 15, 2020.

I would like to volunteer - how can I help?

View the Volunteering Information and Resources page for phone numbers to call to volunteer. Thank you! 

What are you doing about areas in the county that are “hotspots” or clusters of positives COVID-19 cases?  

I asked Governor Cuomo to create a containment area around Kiryas Joel where there is a known high concentration of cases in a high-density area. By Executive Order, Governor Cuomo is the only official that is authorized to make a containment area. A containment area is not a hard quarantine. It is an area where localized testing takes place and where the National Guard was sent in. Only the Governor can designate such an area under State Law.

Stores are still packed – I see groups of people playing in parks – I know that there is a wedding occurring. In general there are too many people that are not practicing social distancing – what can be done? 

We share your concern that some people seem to be breaking the law.  In this crisis, the Governor issues all Executive orders controlling gatherings and what businesses are open or closed.  State and local Police are authorized to enforce his orders.  View the Governor’s Executive Orders.

The Governor’s Office assured me that State Police will absolutely enforce Governor Cuomo’s orders prohibiting gatherings. They also encouraged people to call their local police department.

If you have a local police department, you can call them, or the following numbers:

  • NYS Police Monroe Barracks 845-782-8311
  • District Attorney Office at 845-291-2050;
  • For all emergencies, please dial 911

    New York State COVID-19 ’New York on PAUSE’ Enforcement Task Force Violation Complaint Phone Number & Form

If you become aware of unlawful gatherings that you want to report, you can contact NYS at 1-833-789-0470 to report violations. 

You can also fill out the New York State COVID-19 ’New York on PAUSE’ Enforcement Task Force Violation Complaint Form online.

Employer Complaints

Governor Cuomo enacted a law that provides benefits - including sick leave, paid family leave, and disability benefits - to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19.

If your employer does not comply with this law, you have the right to file a complaint. If you work for a non-essential business, you may not be forced to go to the worksite or otherwise threatened if you do not work at a place other than your home.

Complaints Related to COVID-19 Regulations

Complete this form to file a complaint.

large gathering complaint form