Why does 9-1-1 ask so many questions?

Our Public Safety Telecommunicator/Call Takers are required to ask many questions in order to provide responding emergency services agencies an accurate picture of what is going on at your location.  In most cases, units are responding while you are speaking with the telecommunicator/call taker. Our Public Safety Telecommunicators enter information updates into the CAD incident as we gather the facts from you.

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1. Why does 9-1-1 ask so many questions?
2. Does the time I take answering questions delay the dispatch of emergency units?
3. When will help arrive?
4. Can I text message or instant message 9-1-1?
5. Can Automatic Telephone Tape Dialers call 9-1-1?
6. Are there any other telephone lines answered at the 9-1-1 center other than 9-1-1?
7. Do I really need to have my address number on my home or business?
8. Can I just have my address number on my mailbox?
9. If I accidentally call 9-1-1 can I just hang up?
10. What should I do if I am unhappy with the service I received from calling 9-1-1?