If you are not satisfied with our performance, you should ask to speak with the shift supervisor. If you decide to express your dissatisfaction after you have hung up, please call our non-emergency telephone number and ask to speak with the shift supervisor. If after speaking with the shift supervisor you are still not satisfied, you may contact the E 9-1-1 Department administrative office at 845-615-0400 Monday - Friday during business hours. Our administrative staff will review the call. Upon request, we will get back to you with our findings. The E 9-1-1 Department is committed to quality customer service. We take all customer concerns seriously.